Welcome to WCC documentation!

WCC contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.

Note

This project is under active development.

Root

• 1.1WCC Login
• 1.2 Interface introduction
  • 1.2.1 Interface introduction
  • Menu Bar
  • Status bar

Reseller

• 1.1 WCC Login
• 1.2 Introduction to dashboard
  • 1.2.1 I dashboard overview
  • 1.2.3 Toolbar

Client

• 1 System login
  • 1.1 Login
  • 1.2 Log out
• 2 Toolbar
  • 2.1 Call time/reach/call duration
  • 2.2 Call in / missed / call duration
  • 2.3 Connect the new number / Connect the old number
  • 2.4 New work order
  • 2.5 Announcement
  • 2.6 did call in
• 3 Menu Functions
  • 3.1 User
  • 3.2 Customer Data
  • 3.3 Task Management
  • 3.4 Quality inspection
  • 3.5 Voice settings
  • 3.6 Call Settings
  • 3.7 Knowledge Base
  • 3.8 Questionnaire
  • 3.9 Information
  • 3.10 Work order status
  • 3.11 To-do Items
  • 3.12 Statistics
  • 3.13 Monitoring and Management
  • 3.14 Logging
  • 3.15 System

Reference

• Frequently Asked Questions
  • 1 Explanation of PBX error encoding
  • 2 Call type in call history
  • 3 The reason for hanging up in the call record and its way of occurrence
  • 4 seat events
  • 5 Calculation formulas and statistical scope of each data in the statistical report
  • 6 Examples of the percentage of seats calculated in the advanced pre-dial setting
  • 7 What preparations do you need to make before the seat makes an outgoing call?
  • 8 Calling method using outbound call task
  • 9 Three ways to transfer in a call
  • 10 How to use the automatic deployment of phones
• Changelog
  • Version 3.5.0